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Home Returns and Refund Policy

Returns and Refund Policy

Last updated: January 01, 2023

Thank you for shopping at Munch and Mull.

The following terms are applicable for any product that you purchased with us.

Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Munch and Mull, F-12, Sree Daksha's Utkarsh, Thondamuthur Road, Vadavalli, Coimbatore - 641046.

Goods refer to the items offered for sale or as a Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Munch and Mull, accessible from https://munchandmull.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

In most cases You are entitled to cancel Your Order within 24 hours without giving any reason for doing so. The deadline for cancelling an Order is 24 hours from the date and time on which You have placed the Order..

Notwithstanding the above, cancellation of Your Order will not be possible in case the dispatch of the Goods has already been effected within the 24-hour period.

In the case of Goods manufactured by Indus Viva Health Sciences Pvt Ltd and sold on this Website, Goods once ordered cannot be cancelled.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Conditions for Returns

Goods are eligible for returns only in case the Goods are found to be in a damaged condition at the time of receipt of the Goods.

In case of multiple items shipped, only the affected Goods can be returned and replaced.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods are in the original packaging
  • There is damage to the Goods on receipt and intimation of such damage to the Goods received is made to Us within 24 hours of receipt.
  • The order number, proof of purchase, proof of delivery of the consignment should be sent as an attachment with the intimation of damage over an email.
  • Additionally, clear images of outer box and affected Goods on receipt of the Goods taken immediately on receipt shound be sent as an attachment along with the same email

The order number, receipt or proof of purchase, clear image of the outer box and clear images of the products if damaged to be sent over mail

Email will be responded to within 2-3 business days and full assistance will be provided thereafter

We will be happy to provide a better resolution by providing refund or replacement after due investigation within 2-5 business days of receipt of the damaged Goods.

The following Goods cannot be returned:

  • The supply of Goods where the seal was broken after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

In order to exercise Your right of return of damaged product, You must inform Us by means of a clear statement with the relevant documents / photographs attached. You can inform us of your decision by:

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Within 24 to 48 hours of sending Your intimation regarding damage to the product on receipt, You will receive an intimation of the address to which the Goods being returned are to be despatched to.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Goods found Missing on receipt

Any Goods that are part of one order that are found to be missing on receipt are to be notified with 24 hours of receiving the consignment via email to orders@munchandmull.com.

The order number, proof of purchase, proof of delivery, clear image of the outer box and opened box to be sent through mail.

Email will be responded to within 2-3 business days and full assistance will be provided thereafter

We will be happy to resolve the issue by resending the missing Goods or by effecting a refund after due investigation within 2-5 business days

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

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